How do I return an item?

Cancellation 

Order Cancellation requests should be made within 24 hours of placing your order.

If you change your mind about your order within 24 hours, we will do our best to process the cancellation free of charge. However, if your credit card has been charged or it's been more than 24 hours since your order was placed, there may be a discretionary fee of 10% applied and store credit may be offered instead.

Effective July 1st 2025, please note: all transaction costs, original shipping charges and return shipping costs if applicable, will not be refunded. Additionally, PayPal Orders may be subject to a service fee upon cancellation.

The above conditions also apply on 100% Money Back*

30 Day Return Policy

Your complete satisfaction is our priority. That is why we offer a 30-day customer satisfaction guarantee on eligible products. If you are unsatisfied with the product you purchased, you may return it within 30 days of purchase for a refund. The refund will only be issued after we receive the refund from the manufacturer.

The product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials.

You will be required to pay all shipping costs, plus a restocking and administration fee, unless: you received the wrong product or the product you received was damaged (e.g. during shipping)

Non-Returnable Products

All Masimo, Midmark, Hemocue, Laerdal, TrippNT, Roche, and Health O Meter products are ineligible for return. Refrigerators/Freezers, Filters, mouthpieces, face masks, wound care dressings, rectal tubes, thermometer probe covers, otoscope urinary catheters, gloves, gowns, nasal cannulas, face shields, vaginal speculums, wipes, ostomy supplies, tracheostomy tubing, Parts, cables, spirometry mouthpieces, spirometry filters, test kits, rapid tests and custom-made items are not eligible for return. Please note that due to the FDA regulations and restrictions related to COVID-19, some products are not eligible for return. This policy specifically applies to all the products mentioned above, which are non-returnable.

This is not a complete list and may change from time to time based on the guidance from the manufacturers.

Restocking Fees

Customers are responsible for a restocking fee up to 30% (depending on the specific product), as well as all shipping charges. You must call Medical Device Depot to get a return authorization number (RA #) assigned to your case for returns or exchanges. Products must be returned directly to the manufacturer - we will provide you with specific instructions for returning the product. MDD will issue a refund only after receiving the credit note or refund from the manufacturer.

Please call customer service at 877-646-3300 for pre-approval and to get a return authorization number. Refunds will be credited once we have received and inspected the returned product (pre-approved returns only).

Please email us with any questions at customerservice@medicaldevicedepot.com.

Return Instructions

We require an authorization number for all returns, regardless of whether the return is for a warranty or non-warranty repair, due to damage, or for another reason. We are unable to process returns without an RA number.

Please call the Medical Device Depot's Customer Service Department at 877-646-3300 to obtain an RA number.

When you call for an RA number, we will require the following information:

• The original purchase order number
• The date of purchase
• The date the product was received
• The number of parts to be returned
• The action desired (return or exchange)
• The reason for the return/exchange
• The contact person's name, E-mail address, telephone number (and fax number, if available)

Here are general instructions for returning items. A customer service representative will provide any additional instructions, if warranted.

• Return the item in its original packaging and unopened.
• Improperly packaged return items may not be eligible for return and or warranty claims.
• Indicate the return authorization (RA) number on the exterior of the package.
• Enclose all pertinent documents, including original user guides, instructions, and other documents.
• Ship the package to the following address: