{"product_id":"wellell-optima-prone-system-36-w-battery","title":"Wellell Optima Prone System 36\" w\/Battery","description":"\u003cp\u003e\u003cstrong\u003eOptima Prone\u003c\/strong\u003e\u003cbr\u003eFor High to Very High Risk\u003cbr\u003eAutomating prone shoulder lifting and full-body pressure relief — Reducing workflow complexity and pressure injury risks.\u003c\/p\u003e\n\u003cp\u003eA staggering 75% of COVID-19 ICU patients require intensive treatments for severe respiratory distress involving mechanical breathing support.1  The 74% mortality rate from severe respiratory distress-associated COVID-19 cases2 overwhelms global healthcare systems, leading to a devastating shortage of resources and imposing complexity and burden on intensive care units and prone positioning therapy management.\u003c\/p\u003e\n\u003cp\u003eProned and intubated COVID-19 patients undergo prone treatments for an average of 5 hospital days. However, as proning results in a higher risk of developing pressure injuries (PI), these patients may require 3 more hospital days to treat PI-related complications 3, 4, reducing the nurse-to-patient ratio further.5 \u003c\/p\u003e\n\u003cp\u003eOptima Prone's head-to-toe pressure alternation, mechanical apparatus for assisting single-caregiver head repositioning, personalized pressure care with individual air cell deflation, and a unique facial pillow with sculpted ear pocket reduces caregiver workload and risks of pressure injuries, improving patient outcomes.\u003c\/p\u003e\n\u003ch1 class=\"page-heading\"\u003eReturns\u003c\/h1\u003e\n\u003cdiv data-content-region=\"page_builder_content\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv class=\"page-content page-content--centered\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I return an item?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCancellation \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOrder Cancellation requests should be made within 24 hours of placing your order.\u003c\/p\u003e\n\u003cp\u003eIf you change your mind about your order within 24 hours, we will do our best to process the cancellation free of charge. However, if your credit card has been charged or it's been more than 24 hours since your order was placed, there may be a discretionary fee of 10% applied and store credit may be offered instead.\u003c\/p\u003e\n\u003cp\u003eEffective July 1st 2025, please note: all transaction costs, original shipping charges and return shipping costs if applicable, will not be refunded. Additionally, PayPal Orders may be subject to a service fee upon cancellation.\u003c\/p\u003e\n\u003cp\u003eThe above conditions also apply on 100% Money Back*\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e30 Day Return Policy\u003c\/strong\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYour complete satisfaction is our priority. That is why we offer a 30-day customer satisfaction guarantee on eligible products. If you are unsatisfied with the product you purchased, you may return it within 30 days of purchase for a refund. The refund will only be issued after we receive the refund from the manufacturer.\u003c\/p\u003e\n\u003cp\u003eThe product must be unused, clean, and undamaged (unless the damage occurred during delivery), and returns must include the original packaging and materials.\u003c\/p\u003e\n\u003cp\u003eYou will be required to pay all shipping costs, plus a restocking and administration fee, unless: you received the wrong product or the product you received was damaged (e.g. during shipping)\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-Returnable Products\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAll Masimo, Midmark, Hemocue, Laerdal, TrippNT, Roche, and Health O Meter products are ineligible for return. Refrigerators\/Freezers, Filters, mouthpieces, face masks, wound care dressings, rectal tubes, thermometer probe covers, otoscope urinary catheters, gloves, gowns, nasal cannulas, face shields, vaginal speculums, wipes, ostomy supplies, tracheostomy tubing, Parts, cables, spirometry mouthpieces, spirometry filters, test kits, rapid tests and custom-made items are not eligible for return. Please note that due to the FDA regulations and restrictions related to COVID-19, some products are not eligible for return. This policy specifically applies to all the products mentioned above, which are non-returnable.\u003c\/p\u003e\n\u003cp\u003eThis is not a complete list and may change from time to time based on the guidance from the manufacturers.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRestocking Fees\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCustomers are responsible for a restocking fee up to 30% (depending on the specific product), as well as all shipping charges. You must call Medical Device Depot to get a return authorization number (RA #) assigned to your case for returns or exchanges. Products must be returned directly to the manufacturer - we will provide you with specific instructions for returning the product. MDD will issue a refund only after receiving the credit note or refund from the manufacturer.\u003c\/p\u003e\n\u003cp\u003ePlease call customer service at 877-646-3300 for pre-approval and to get a return authorization number. Refunds will be credited once we have received and inspected the returned product (pre-approved returns only).\u003c\/p\u003e\n\u003cp\u003ePlease email us with any questions at\u003cspan\u003e \u003c\/span\u003ecustomerservice@medicaldevicedepot.com.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReturn Instructions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWe require an authorization number for all returns, regardless of whether the return is for a warranty or non-warranty repair, due to damage, or for another reason. We are unable to process returns without an RA number.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease call the Medical Device Depot's Customer Service Department at\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"tel:877-646-3300\"\u003e877-646-3300\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003eto obtain an RA number.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen you call for an RA number, we will require the following information:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe original purchase order number\u003c\/li\u003e\n\u003cli\u003eThe date of purchase\u003c\/li\u003e\n\u003cli\u003eThe date the product was received\u003c\/li\u003e\n\u003cli\u003eThe number of parts to be returned\u003c\/li\u003e\n\u003cli\u003eThe action desired (return or exchange)\u003c\/li\u003e\n\u003cli\u003eThe reason for the return\/exchange\u003c\/li\u003e\n\u003cli\u003eThe contact person's name, E-mail address, telephone number (and fax number, if available)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHere are general instructions for returning items. A customer service representative will provide any additional instructions, if warranted.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eReturn the item in its original packaging and unopened.\u003c\/li\u003e\n\u003cli\u003eImproperly packaged return items may not be eligible for return and or warranty claims.\u003c\/li\u003e\n\u003cli\u003eIndicate the return authorization (RA) number on the exterior of the package.\u003c\/li\u003e\n\u003cli\u003eEnclose all pertinent documents, including original user guides, instructions, and other documents.\u003c\/li\u003e\n\u003cli\u003eShip the package to the following address:\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Wellell","offers":[{"title":"Default Title","offer_id":45050787561525,"sku":"PD09502","price":7000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0634\/3488\/3125\/files\/P1__25313_1.webp?v=1773351537","url":"https:\/\/usmedresourceaccessories.com\/products\/wellell-optima-prone-system-36-w-battery","provider":"US MedResources","version":"1.0","type":"link"}